We're Not a Big SI.
That's the Point.
Maple Wave AI Solutions was founded on a simple belief: Agentforce is best implemented by a small, highly specialized team that truly understands both the technology and the business problems it solves — not by a 500-person firm treating it as just another project.
Make AI Agents Work for Real Businesses
We started Maple Wave because we kept seeing the same pattern: companies investing in Salesforce AI but struggling to deploy agents that actually change how their teams work. The technology was there. The strategy and delivery expertise weren't.
Our mission is to close that gap — delivering Agentforce implementations that go live on time, perform from day one, and improve with every interaction.
Built Different.
Delivered Right.
Four things that separate Maple Wave from every other Salesforce consulting firm in the market.
We don't split attention across every Salesforce product. Our entire practice is built around Agentforce on Sales Cloud and Service Cloud.
Our architects come from both the Salesforce ecosystem and the AI/ML world. We understand LLMs, prompt engineering, RAG, and Data Cloud grounding.
We define success metrics — time saved, cases deflected, pipeline converted — before we write a single line of configuration. And we hold ourselves accountable.
No black boxes. No offshore surprises. We work alongside your team with weekly updates, live project trackers, and honest conversations when timelines shift.
Our Core Values
The principles that guide every decision — from how we hire to how we deliver.
We only take on engagements we're confident we can deliver well. If Agentforce isn't the right fit right now, we'll tell you honestly.
The Agentforce platform evolves every release. Our team dedicates 20% of their time to staying at the frontier — testing features and earning certifications.
A successful go-live is table stakes. We measure ourselves by how much better your team's day looks six months after our engagement ends.
We train your admins and champions to manage and extend what we build. Dependency on a vendor is a failure mode. Knowledge transfer is a core deliverable.
Done and improving beats perfect and delayed. We deploy agents that work, then make them excellent through measured optimization cycles.
Autonomous agents should amplify human judgment, not replace it entirely. Every agent we build has clear escalation paths and human override controls.
The People Behind the Agents
A small team of senior practitioners — no juniors staffed on your account, no bait-and-switch.
12 years in the Salesforce ecosystem. Former Salesforce Solutions Engineer specializing in AI and automation. Led 30+ enterprise Sales Cloud implementations before founding Maple Wave.
8 years building Service Cloud automations for enterprise support teams. Holds 6 Salesforce certifications. Specializes in Omni-Channel, case management AI, and knowledge base optimization.
Background in ML engineering and NLP before transitioning to Salesforce AI. Deep expertise in Data Cloud, prompt engineering, and LLM grounding strategies for enterprise deployments.
Work With Our Team
Book a free 30-minute call. You'll speak directly with one of our senior architects — not a sales rep.